Terms & Conditions

1. Acceptance of Terms

By using Rapido delivery services or accessing rapido.mu, you agree to these terms and conditions. Rapido operates in Mauritius and is governed by the laws of Mauritius.

2. Services

Rapido provides parcel delivery, logistics, and marketplace services. We connect merchants with delivery drivers to facilitate parcel transportation across Mauritius.

3. User Accounts

Users must provide accurate information when creating accounts. Phone numbers must be valid Mauritian numbers (8 digits). Users are responsible for maintaining the security of their accounts.

4. Delivery Terms

Delivery times are estimates and may vary based on availability, weather, and traffic conditions. Rapido is not liable for delays beyond our control. Cash on Delivery amounts must be accurate and confirmed upon collection.

5. Payments

All prices are in Mauritian Rupees (MUR). Payment methods include Cash on Delivery (COD), Juice mobile payment, and online payment via MIPS gateway. COD settlements are processed according to the agreed schedule.

6. Returns & Refunds

Return requests must be initiated within the applicable return window. Return delivery costs may be borne by either party as decided per case. Refund options include monetary refund, exchange, or store credit.

7. Contact

For any questions regarding these terms, contact us at hello@rapido.mu.